ROOM SERVICE GUIDELINES
All room service orders for 4 or more people we ask that orders be placed at least 2 hours in advance to allow adequate time for preparation
Breakfast - ONLINE ordering available from 7:00 am to 9:15 am with a first delivery at 7:45 am and last delivery at 10:00 am
Lunch - ONLINE ordering available from 11:00 am to 1:30 with a first delivery at 12:00pm (or 12:15pm if ordering from the Studio Grill menu) and last delivery at 2:15 pm.
Milk Orders - All milk orders are to placed and updated no later than Wednesday before 2pm.
Any questions or assistance please call room service!
All milk order accounts are to be updated regularly with customer information/location.
All milk orders are to be placed by the account holder/point of contact by logging into your CaterTrax account and updating.
Please note* When placing an order, the earliest delivery slot will be 45 minutes from the current time.
EXPRESS PICK UP GUIDELINES
Maximum order per person is $50.00 and limited to two people per order.
Orders come as described. Special requests or changes are not available unless required for allergy or dietary concerns.
Order between 8:00am to 12:00pm. Last orders to be taken at 12:00pm.
Order minimum 60 minutes in advance of your desired pick-up time, with time slots available at 12pm and 1pm.
Timely pick-up recommended for best quality food experience and your order can be found on the Express Rack in the commissary between the registers and atrium.
CONFERENCE DINING ( DROP OFF SERVICE)
GUIDELINES & POLICIES
Orders must be in by 3pm Monday through Friday
Conference Dining orders are a minimum 10 guests.
A minimum 15% service charge will be added to Conference Dining orders
24 hour notice required for Conference Dining via
Email and or by calling Room Service office.
48 hours required for custom or hot food serves, in order to guarantee the delivery time requested. Some exceptions may apply.
The use of the Commissary/Back half, Studio Grill and PDR can be requested, please inquire to see if your dates are available. Commissary Back Half and PDR are $250. Full commissary and Studio Grill are $350.00. A $6.25 per soiled linen fee will be applicable when using the Studio Grill.
Conference Dining -Overtime delivery fees
(6:30 am Hot meal $195, 7:00 am Cold meal $60 ,7:00 am Hot orders $100)
All pricing is per person unless otherwise denoted.
Conference Dining orders are served with disposable plates and flatware
Add China for $6- per guest
Drop off service is standard.
Additional service and delivery time may be requested at an additional charge.
Delivery fees may apply.
15% minimum gratuity fee applicable. Sales tax applicable.
Staffing costs are an additional charge for after hours or special events.
A minimum of 24 hours notice is requested to avoid a full or partial cancellation fee. If less than 24 hours notice is given then the portion of food that is prepared, or specially ordered food & beverages for that event will be charged to the client.
Cancellation for specialty events is 48 hours notice.
Please contact the Room Service Supervisor at 818.777.5226 with questions regarding upcoming orders, cancellations, verbal confirmations .